Privacy Policy – Tripzenia Holiday
Welcome to
Tripzenia Holiday.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following information:
- Full Name
- Mobile Number
- Email Address
- Address & City
- Government ID details (for travel verification)
- Payment details
- Device/IP information for security purposes
2. How We Use Your Information
Your information may be used for:
- Booking confirmation
- Customer support
- Payment processing
- Trip updates and notifications
- Promotional offers and discounts
- Improving our services and website experience
3. Payment Security
- All payments are processed through secure payment gateways.
- We do not store your debit/credit card details on our servers.
4. Sharing of Information
We do not sell or rent customer information.
However, information may be shared with:
- Hotels
- Transport providers
- Government authorities (if legally required)
- Payment gateway partners
5. Cookies & Tracking
Our website may use cookies and analytics tools to improve user experience and website performance.
6. Data Protection
Tripzenia Holiday uses reasonable security measures to protect customer data from unauthorized access or misuse.
7. Promotional Communication
By registering with us, users may receive:
- Promotional SMS
- WhatsApp updates
- Email offers
- Trip announcements
Users can opt out anytime.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Policy Updates
Tripzenia Holiday reserves the right to update this Privacy Policy at any time without prior notice.
10. Contact Information
Tripzenia Holiday
Website: Official Website
Email: support@tripzeniaholiday.in
Phone: +91-XXXXXXXXXX
Emergency Support Policy – Tripzenia Holiday
24×7 Emergency Assistance
Tripzenia Holiday provides emergency assistance during active trips for customer safety and support.
Emergency Support Includes
- Medical emergency coordination
- Hotel support assistance
- Transport-related issues
- Lost traveler coordination
- Emergency trip guidance
- Local emergency contact support
Important Notes
- Emergency support is available only for customers with confirmed bookings.
- Customers must immediately inform the company regarding any emergency situation.
- Misuse of emergency support services may lead to account restrictions.
Emergency Contact Details
- Emergency Helpline: +91 880 004 9716
-
WhatsApp Support:+91 931 019 4591
-
Email: tripzeniaholiday@gmail.com
Loyalty Points Program – Tripzenia Rewards
Overview
Tripzenia Holiday offers loyalty rewards to frequent travelers through the “Tripzenia Rewards Program”.
How Customers Earn Points
| Activity |
Reward Points |
| New Trip Booking |
100 Points |
| Referral Booking |
150 Points |
| Group Booking |
200 Points |
| Social Media Review |
50 Points |
| Repeat Travel |
Bonus Rewards |
Redemption Rules
- Points can be redeemed against future bookings.
- 100 points = ₹100 discount.
- Loyalty points are non-transferable and non-refundable.
Expiry
Reward points are valid for 12 months from the date earned.
Company Rights
Tripzenia Holiday reserves the right to modify or discontinue the loyalty program anytime.
Referral System – Tripzenia Holiday
Refer & Earn Program
Customers can invite friends and family to travel with Tripzenia Holiday and earn rewards.
Referral Benefits
- Referrer receives ₹500 reward after successful booking by referred customer.
- New customer may receive special joining discounts/offers.
Conditions
- Referral reward is applicable only after confirmed payment by the referred traveler.
- Fake/self referrals are strictly prohibited.
- Referral rewards can be adjusted in future bookings or cashback offers.
Fraud Prevention
Tripzenia Holiday may suspend accounts involved in fraudulent referral activity.
Affiliate Program – Tripzenia Holiday
Become a Travel Affiliate
Tripzenia Holiday allows influencers, travel creators, agents, and promoters to earn commissions through affiliate partnerships.
Affiliate Benefits
- Commission on every successful booking
- Dedicated affiliate support
- Personalized referral links/codes
- Marketing materials and banners
- Performance-based incentives
Payment Terms
- Affiliate payouts are processed monthly.
- Minimum payout threshold may apply.
- Commission rates may vary depending on packages and campaigns.
Restrictions
Affiliates are prohibited from:
- False advertising
- Fake bookings
- Misleading promotions
- Unauthorized use of brand identity
Violation may result in termination from the program.
Live Seat Availability Policy – Tripzenia Holiday
Real-Time Availability
Tripzenia Holiday may display live seat availability for selected trips and departures.
Important Notes
- Seat availability is dynamic and may change without notice.
- Seats are confirmed only after successful payment.
- Temporary reservation does not guarantee booking confirmation.
Waitlist
- Customers may join a waiting list if seats are unavailable.
- Confirmation will depend on cancellations or additional capacity.
Dynamic Pricing Policy – Tripzenia Holiday
Pricing Structure
Tripzenia Holiday uses dynamic pricing for selected trips and packages.
Prices May Change Based On
- Demand and availability
- Season and holidays
- Booking timing
- Group size
- Hotel and transport costs
- Market conditions
Customer Acknowledgement
- Prices displayed at the time of booking are final.
- Prices may increase or decrease without prior notice.
- Previously booked customers are not eligible for price adjustments after confirmation.
Promotional Offers
Special discounts and promotional prices may be available for limited periods only.
